Service from A-Z Here you will find lots of useful information about your stay at our GFO Clinics Mettmann-Süd.

As with a buffet, you can put together your own meal - with the difference that we bring the tray directly to your bed. You can choose between different types of bread, a wide variety of spreads and toppings as well as soups. You can also have a variety of drinks on request. In order to record your meal requests, staff from the menu service will visit you in your patient room.

Alcohol often causes considerable side effects in combination with medication. Alcoholic drinks should therefore not be consumed in hospital.

St. Josefs Krankenhaus Hilden is easy to reach by car and public transport. The Hilden motorway junction (A3 or A46, Hilden exit) is only a few minutes' drive away. There are bus stops and a taxi rank directly in front of the hospital and in the immediate vicinity.

There are paid parking spaces on the grounds of St. Josefs Krankenhaus Hilden. The access road is signposted.

There is also a public pay and display car park at Mühlenhof just 200 metres away.

Our primary goal is to maintain your health. Nevertheless, it is important to us that you feel as comfortable as possible with us, even in stressful life situations.

It may happen that you are not satisfied with measures and events during your stay at St. Josefs Krankenhaus Hilden. Whether this has to do with the treatment, the procedure on the ward, personal needs or other things is equally important to us.

Your suggestions and criticism will help us to recognise and rectify any shortcomings. In this way, you help us to become better and better. You will find a questionnaire in your bedside table. We would be delighted if you would complete this at the end of your stay. You can put the completed questionnaire in the contact letterbox at the information desk.

If you have any complaints or suggestions, you can contact the hospital management or our patient advocates. It is also possible to leave criticism or suggestions in writing, if possible stating your name, room, telephone number or home address. Please also use the contact letterbox at reception for forwarding.

By the way: We also welcome words of praise!

We are happy to welcome your visitors to our hospital. However, please be considerate of your fellow patients. Visitors should leave the room during medical examinations or nursing procedures.

If your state of health allows, you can also visit the public areas of the hospital together, e.g. the cafeteria or the garden. For your own sake, patients should ask their visitor to leave again if it becomes too strenuous for you. They will certainly understand that your recovery is now the priority.

Our visiting hours on the general wards at St. Josef's Hospital are daily from 09:00 to 20:00.

Visits to the intensive care unit are possible daily from 3.30 p.m. to 6 p.m. and in special situations by arrangement with the nursing staff. The number of visitors is limited to two per day.

A beautiful bouquet of flowers always creates a friendly atmosphere and can contribute to your well-being. Vases are available on your ward. Please note that potted plants are not permitted in the hospital for reasons of hygiene and make your visitors aware of this.

The cafeteria will remain closed to visitors until further notice. We ask for your understanding.

Your personal data is also protected in the hospital and will not be passed on without your permission. All hospital staff are bound to confidentiality. All records of your treatment and your details about your family and professional situation will be kept secret. The health insurance company will only receive the information required for billing purposes.

If you have any questions about your prescribed diet, please contact the nursing staff on your ward.

The reception staff are available around the clock to help you find your way around St. Josef's Hospital Hilden. You can reach them day and night in person or by telephone.

In addition to diet and nutritional counselling for inpatients in hospitals, we also offer outpatient consultations. The outpatient diet and nutrition counselling is provided by Anna Knie, who is a state-certified dietician and also a VDD-certified member of the Association of Dieticians VDD e.V. and a qualified diet and nutrition consultant VFED (Association for Nutrition and Dietetics).

Thanks to Ms Anna Knie's additional qualifications, health insurance companies cover part of the costs of outpatient nutritional counselling. Anyone wishing to make use of outpatient nutritional counselling will receive a cost estimate. Interested parties must submit this to their health insurance company in order to apply for financial support. Anyone who is ill and has to follow a diet will receive a certificate of necessity from their doctor, which is valid as a prescription for medication and must also be submitted to the health insurance company.

Nutrition and diet counsellor
Anna Knie
Phone 02 12/2 33 75 48-11

A hospitalisation often comes unexpectedly and turns the lives of older people in particular completely upside down. In this situation, relatives are often faced with the question of how to continue caring for their loved ones. They may be faced with the decision to care for their relative at home. These circumstances raise a number of questions and cause uncertainty. We will not leave you alone in this situation: Family Care offers counselling and support for care at home.

The use of televisions in our rooms is free of charge. Please understand that, for safety and liability reasons, you are not permitted to set up your own equipment in the clinic.

Association for the promotion of St. Josef's Hospital Hilden e.V.

The non-profit organisation "Verein zur Förderung des St. Josefs Krankenhauses Hilden e.V." was founded in 1985 with the aim of improving or beautifying things for which there is often no money available in a hospital.

If you would like to support the association, please use the following bank details:
Stadt-Sparkasse Hilden-Ratingen-Velbert
IBAN: DE59 3345 0000 0034 3120 09
BIC: WELADED1VEL

A tax-recognised certificate will be issued for your donation on request.

If you have any questions or suggestions about the association and its activities, please contact
Doris Rieder
Walder Straße 34-38
40724 Hilden
Phone 0 21 03 8 99 - 2 13 11
Fax 0 21 03 8 99 - 2 13 12

Hilden Senology Support Initiative

The Förderinitiative Senologie Hilden e.V. provides the Breast Centre with valuable support for its daily work. The Förderinitiative Senologie Hilden e. V. is an association of volunteers who have set themselves the goal of supporting the Breast Centre as required. In addition to purchasing modern diagnostic equipment, the association also supports further training seminars and provides information about breast cancer and its treatment options as well as its own work for the breast centre on campaign days.

If you would like to support the funding initiative, please use the following account details:

Sparkasse Hilden-Ratingen-Velbert

Sort code 33450000
Account 34340901

IBAN DE49 3345 0000 0034 3409 01
BIC WELADED1VEL

You can find more information about the Senology Hilden e.V. support initiative on the homepage www.fis-hilden.de

Your appearance certainly also contributes to your well-being. You therefore have the option of having your ward inform you of a hairdresser or chiropodist who will visit you in hospital. If necessary, please contact the nursing staff.

As with a buffet, you can put together your own meal - with the difference that we bring the tray directly to your bed. You can choose between different types of bread, a wide variety of spreads and toppings and soups. You can also have coffee, tea, milk or cocoa on request.

Lost property is accepted by the reception staff on the ground floor of the building and stored for one month. After this period has expired, the items are forwarded to the lost property office of the city of Hilden.

Your appearance certainly also contributes to your well-being. You therefore have the option of having your ward inform hairdressers and chiropodists who visit you in hospital. If necessary, please contact the nursing staff.

Mineral water and still water are available free of charge around the clock on your ward.

Church services are held regularly for patients, staff and visitors. Please refer to the information provided by the hospital chaplaincy for the current service times.

Our volunteer Green Ladies will be happy to talk to you, keep you company on walks around the hospital grounds or run small errands for you. If you have a corresponding request, please contact one of the ladies directly or inform the nursing staff on your ward, who will pass on your request.

On our menu, we offer you a choice of a wholefood menu, a light wholefood menu and a vegetarian menu every day.

You can also order an appetiser and a dessert. We serve pastries with your afternoon coffee.

Please note that any medication you bring with you may only be taken in consultation with your treating doctor. Please ask if anything is unclear to you.

The recommendations for action of the Patient Safety Action Alliance, the network for the continuous improvement of patient safety in Germany, in which many experts participate, serve as the basis for our own measures for the safe administration of medication.

For the four phases of the medication process (information, prescription, distribution, tolerability and therapy monitoring), patient safety features are listed in development stages, which also include the barcode on the patient wristband. For example, blood glucose levels can be automatically transferred to the electronic patient file to prevent transmission errors.

Under certain circumstances, the use of mobile phones can cause malfunctions in medical equipment and disturb other patients. We therefore ask for your understanding that the use of mobile phones is prohibited in designated areas.

There are paid parking spaces on the grounds of St. Josefs Krankenhaus Hilden. The access road is signposted.

There is also a public pay and display car park at Mühlenhof just 200 metres away.

With your suggestions and criticism, you help to ensure that shortcomings can be recognised and rectified.

If you have any complaints or suggestions, please contact the clinic management or our patient advocates directly. You can reach them via the answering machine or during consultation hours every Monday from 10 am to 1 pm.

You can also leave your criticism or suggestions in writing, if possible stating your name, room number, telephone number or home address. There is a letterbox on each floor for this purpose.

Reinhild Naumann
Patient advocate
Tel. 02103 899-21505

Patient management is located directly next to reception in the entrance hall of St. Josef's Hospital. In addition to patient admission, all formalities required for hospitalisation with health insurance companies and authorities are carried out here.

You can also receive and send letters in hospital. Mail addressed to you should be labelled with the full address of the hospital as well as your ward and room number. If you would like to send mail yourself, simply hand in your stamped letters at reception on the ground floor or to the nursing staff on your ward; they will be forwarded accordingly. Stamps are available at "Knaack's Büdchen" at Lindenplatz 9 or at the post office at Schulstraße 13.

Example of the postal address during your stay in hospital:

GFO Kliniken Mettmann-Süd / St. Josefs Krankenhaus Hilden
Maria Muster
Ward B1, Room 134
Walder Straße 34-38
40724 Hilden

Smoking in the hospital is generally not permitted for medical reasons and because of the risk of fire.

The midday rest period from 12:00 to 14:00 and the night-time rest period from 22:00 are intended for your health. Please avoid noise and disturbance during this time - in your own interest, but also in the interest of your fellow patients.

You may react to the unfamiliar situation in hospital with sleep problems. Perhaps these tips will help you to get a good night's sleep:

• Make sure you have fresh air: open the window or air the room thoroughly before going to bed.
• If the person next to you wants to read in the evening but you are used to sleeping in the dark, get yourself a pair of "sleeping goggles" to ensure darkness. If you are sensitive to the noises around you, noise cancellers can help, which you can also get from your ward nurse if required.
• Avoid coffee, black tea, cola and cigarettes in the evening, as these stimulants can have an "energising" effect.

Bear in mind that you will have less physical exertion in hospital, but more rest breaks than in everyday life - and you may therefore sleep less at night than at home. A "nap" during the day also counts towards your total sleep time and contributes to your recovery.

Your personal data is also protected in the hospital and will not be passed on without your permission. All hospital staff are bound to confidentiality. All records of your treatment and your details about your family and professional situation will be kept secret. The health insurance company will only receive the information required for billing purposes.

A serious illness is stressful. Not only for patients themselves, but also for their relatives. Anyone seeking spiritual support in such a situation, or who would like to pray or talk to a chaplain, can contact the pastoral care team at St. Josef's Hospital Hilden at any time.

Communion for the sick, Sundays (by prior arrangement with the carers) from 9 am in the room. On request also during the week.

The sacraments of reconciliation (confession) and anointing of the sick can also be received in the room.

Catholic pastoral care
Tel. 02103 899-21532 (AB)
or via the hospital reception Tel. 02103 899-0

Protestant pastoral care

Contact with a Protestant counsellor can be established via the parishes.
Hospital reception Tel. 02103 899-0

If you would like to speak to a chaplain, you can contact them via the nursing staff on your ward or the reception staff on extension 99. They will be happy to put you in touch.

We have introduced a wristband for patients as an additional security component. For data protection reasons, only a small amount of information can be read directly; other information is encoded in a barcode. This allows patients to be identified and linked to their treatment plan.

We have also established the so-called time-out. Time out is the important minute before the first incision. Before each operation, a checklist is used to check once again whether the right patients have been prepared for the right procedure, whether all those involved are aware of any allergies or intolerances, whether the necessary instruments are available and much more. Only when all items have been ticked off is the scalpel released and the operation can begin.

The Social Service advises patients at St. Josef's Hospital Hilden, their relatives and carers on all issues relating to the period after hospitalisation. For example, it establishes contact with advice centres and authorities, arranges home nursing care and mobile support services, organises rehabilitation and care aids (e.g. rollator, commode chair),

arranges places in retirement homes and day care centres, assists in arranging follow-up rehabilitation and provides information on powers of attorney.

Contact:

Andre Schmidt
Qualified social worker
Tel. 02103 899-21531
Fax 02103 899-21580

Claudia Lösel
Social Services
Qualified social worker (FH)
Tel. 02103 899-21530
Fax 02103 899-21580

Room: Ground floor in the new building. Please enquire with the staff at reception. Consultation hours by appointment

You have the option of using the telephone next to your bed, which you must register in advance at reception. We offer you a flat rate: For five euros, you can make calls throughout your hospital stay. When you are discharged from hospital, please deregister the telephone at reception. If you have any questions, the reception staff will be happy to help you.

The "family members" may not be brought into the hospital for reasons of hygiene.

The meals in our home are prepared in the central kitchen of Genesis GmbH - Gemeinnützige neue Servicegesellschaft in Solingen.

The aim of the kitchen team is to offer you tasty, balanced, healthy food that meets your needs and fulfils your wishes. Every day from Monday to Saturday, a service employee will ask you in your room about your menu wishes for the next day. The menu service will provide you with an up-to-date lunch menu and a selection brochure of our extensive range of breakfast and evening meals.

The service staff will take your wishes from our menu and pass them on to the kitchen. If you have any questions about your catering, the service staff and nursing staff on your ward will be happy to help you.

The purpose of medical rounds is to discuss findings and examination results with you and to keep everyone involved in your treatment up to date at all times. It is therefore possible that several members of our staff may enter your room at the same time.

Of course, the doctors and nursing staff are also available to answer your questions outside the ward rounds.

You can make use of various optional services in our hospital. You will receive information on this from Patient Management when you are admitted.

We constantly endeavour to keep waiting times before examinations as short as possible. Unfortunately, however, they cannot always be avoided. We ask for your understanding.

In a house that is frequented by many people, it is almost impossible to spot "black sheep" and prevent theft. Therefore, please do not keep valuables and important documents in your room. Please understand that we cannot accept any liability for valuables.

You can use our WLAN in the new building for a fee. You can access the WLAN free of charge in the optional rooms.